FAQ

Placing an order on bravekid.com is so easy:
- Choose the item you want from our catalog, selecting color and size, and add it to your cart. Is the product you want to purchase out of stock? Click "Notify me when available" and you will receive an email as soon as the item becomes available again. If you add an item by mistake, you can delete it by clicking "Remove".
- Once you have completed your shopping cart, you can choose to proceed as a registered customer or as a guest. Registration is not required to place an order; however, we recommend that you create your own account to save preferred shipping and billing addresses, track your orders in real time, and stay up-to-date on the latest Brave Kid news and promotions.
- Fill in your shipping information, choose your preferred payment method and proceed with your purchase. For more information about the payment methods accepted by bravekid.com visit the Payment section.
Once your purchase is complete, we will send you a confirmation e-mail with a summary of your order.

Currently, orders placed on bravekid.com cannot be changed or cancelled. Once payment has been completed, we can no longer accept changes or cancellations.

Orders are shipped within 2 business days after the order is received at the warehouse. Once the order is processed and entrusted to the courier, delivery times vary depending on the shipping option selected.

Once we entrust the package to the courier, we will send you a confirmation email with the tracking number to track the shipment. Also, if you have an account on bravekid.com, you can check the status of your order at any time by entering "My Orders" section.
If you have any questions or clarifications, please feel free to contact our Customer Care.

On bravekid.com you can pay by credit/debit card, Paypal, Shop Pay, Apple Pay and Google Pay.
For more information, please refer to the Payments section or contact our Customer Care.

We deliver to 50 different countries, and for each country there is a specific delivery method and timeframe.
Click here to select the country to which you want to ship your order.
You can find all information about the countries served and shipping costs in the Shipping section.

If your order has not been delivered on time, we suggest to:

- check the status of your order: if you have a Brave Kid account, by consulting "My Orders" section, or, if you are not registered, through the tracking code you find in the shipment confirmation e-mail;
- check that the address given for the shipment is correct and, in the case it is wrong, report it to our Customer Care.
If you have found a non-delivery notice, contact the carrier to schedule another delivery attempt.

If you have any questions or clarifications, please do not hesitate to contact our Customer Care.

If you are not satisfied with your order, you can make a return of one or more items within 100 days after receiving the shipment (days are calculated from the date of proven delivery and include holidays).

You can follow all the steps of the return procedure outlined in the Returns section.
Inside your order, you will also find the return form with directions for returning one or more items.

Products' refund will be made within 14 days after receiving the returns. The time for refund may change depending on the payment method used. You can find all related information in the Returns section.

Due to operational changes in the management of the Bravekid.com website, with respect to returns of orders placed before February 28 (inclusive), it may not be technically possible to make a refund using the payment method you chose to pay for your original order. You will still have the right to return purchased items, subject to the terms and conditions set forth in the Terms and Conditions of Sale. In order for us to process your refund, however, we may ask you to provide us with additional information (or replenish the information you entered when you placed your order) or to provide us with an alternative payment method. Please contact our customer service department for more information.

It is currently not possible to replace a product purchased on bravekid.com in physical stores.

You can refer to our Size Guide, available on each product page. For any questions, information or clarifications, please do not hesitate to contact our Customer Care.

At check out, enter the code in the "Discount Code" box and click "Apply" before proceeding with your purchase. Only one Promo Code can be used per order. If the code does not work, double-check the date of the promotion and which products and categories it can be applied to.
If you have any questions, please do not hesitate to contact our Customer Care.

Go to the Enter the colorful world of Brave Kid section, fill out the registration form with your personal information, set a password, and click "Sign up."
You can change your registration information at any time by logging into your account area. If you want to close your account, send a request to our Customer Care.

Go to the "Log in to your Brave Kid account" section, click on "Forgot your password?", enter the e-mail address associated with your account, and follow the instructions within the e-mail you will receive.

To sign up for our newsletter, enter your e-mail address at the bottom of the homepage: you will receive 10% off on your first order and stay up-to-date on exclusive promotions, new arrivals, and on the latest Brave Kid news.
If you no longer wish to receive it, you can unsubscribe by clicking directly on the "Unsubscribe" option at the bottom of our newsletters and following the steps indicated.

If you want to get in touch with our Customer Service, please fill out the form on the Contact Us page or call us at +39 366 6184270.
Our Customer Service is available Monday to Friday from 8:30 a.m. to 1 p.m. and from 2 p.m. to 5:30 p.m. (CET), excluding holidays.